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| Appointments |
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| 1. How do I make an appointment? |
| Please call our office and
select extension 3. You will be transferred to our physician's
line and you can select one of our physicians to serve
you. The medical secretary will speak to you about your
needs and give you the soonest convenient time for you.
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| 2. When should I arrive for my appointment?
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| We ask that new patients come into the
office 15 minutes before their scheduled appointment to
complete paperwork. We ask the patients coming for procedures
arrive 45 minutes prior to their scheduled time to complete
paperwork. |
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| Prescriptions |
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| 3. How do I get my prescription filled?
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| We request that you contact your pharmacy
for prescription refills. If you have no refills remaining,
please call our office and select the RX refill extension.
Please leave the necessary information and we will process
your request. Please remember that it takes up to 48 hours
to process and we require that patients be seen once a
year for any prescriptions. |
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| 4. Why does it take 48 hours to get
my prescription refilled? |
| It takes 48 hours to fill prescriptions
because many of our medical records are stored off site.
We need to have the medical record to see the dose and
strength of your prescription. |
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| 5. Why do you require annual visits
to the physician for prescription refills? |
| We require that patients be seen by their
physician or physician's assistant once a year for any
prescription refills. We need to re-evaluate your health
status. We may also determine if there is a new medication
that would better suit your needs. |
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| Billing |
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| 6. Do you bill my insurance? |
| We bill the insurance company based on
the information you give to us. We bill the insurance
with in a few days of providing the service to you. |
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| 7. How much will I owe? |
| Our billing department will determine your
part of the cost after they receive payment from your
insurance company. You can call your insurance company
to ask them to explain your benefit program. |
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| 8. Why do I need a referral? |
| Various insurance programs require referrals
for visits to the specialist and for diagnostic tests.
Please check with your insurance company to determine
the need for a referral. |
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| 9. Why am I getting 4 bills for my procedure?
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| Four groups of people are involved in your
endoscopy care: 1) the physician performing the service;
2) the anesthesiologist; 3) the charge for use of the
facility or location where the test was performed 4) if
you have a biopsy, the laboratory may send you a bill
for their service - depending on your insurance company.
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| Test Results |
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| 10. How long does it take to get my
lab results back? |
| It takes 10 - 14 days to receive the lab
results back from the lab and for the physician to review
them. |
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| 11. How do I call for my test results?
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| Please dial our main number and select
the extension for test results - extension 4. |
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| 24 Hour Service |
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| 12. What happens if I need a physician
after working hours? |
| A member of our physician group is on-call
24 hours per day. Please call our office and our answering
service will take your information and contact the physician
to return your call. |
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| 13. What happens if it is an emergency?
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| In an emergency situation, please call
911 or go directly to the nearest hospital. |
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| Procedure Questions |
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| 14. How long does the procedure take?
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| Please allow 1 1/2 hours for a colonoscopy
or EGD. If you are having both procedures, it will take
about 2 hours. Remicade takes 3 hours. PH probe takes
1 hour. Motility takes 1 hour. Capsule endoscopy requires
2 visits and takes about 30 minutes each. |
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| 15. Why can't I take a taxi home from
my procedure? |
| Patients who have had endoscopy procedures
are recovering from anesthesia and are asked not to drive
and not to make any major decisions. The patient is required
to be accompanied by a responsible adult. A taxi driver
cannot be relied upon to accompany the patient to the
home and make sure the patient arrives safely. |
